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Customer experience management
Why Does Customer Satisfaction Matter?

Customer experience and opinion is integral to the success of any business. Therefore, having the ability to measure, report and respond to a customer’s experience is vital. You can be sure that your product or services will be discussed and reviewed on social media. In the past a customer could tell on average fifty or so people about a poor experience but now that same person can influence thousands of customers with a single comment. As competition increases, it becomes vital for you to differentiate yourself from the rest by specialising in customer care and providing a service that is second to none.

Our Customer Experience Management Programme

Our Customer Experience Management programme delivers to your business a simple and effective way to garner the opinions of your clients or consumers at every key contact point and determine the satisfaction rate using industry recognised comparison metrics.

The programme also offers real-time bespoke tools that aid in reaching out to customers that have had a negative experience, allowing you to take immediate one-to-one action. This allows you to show the customer their business is truly valued and lets you reach and preserve that trusted status.

Finally, a number of marketing tools and platforms can be integrated within the programme to build a stronger web presence and marketing platform, which is powered by your brand promoters.

Key Features and Benefits of our Customer Experience Management programme:
A bespoke service to meet your needs
Identify and mobilise your brand promoters effectively online
Real time feedback from customers and instantly measure customer satisfaction
Instant alerts for areas of excellence or serious non compliance
Manage complaints and take instant one-to-one action with the customer
Make instant, informed decisions in order to deliver constant improvements
Cloud based reporting available 24/7 online
Dedicated client support team
Trained team of experts
Most advanced and proactive reporting system available

To learn more or for a quote, call us on +44 (0)1865 591269, or contact us via email at: info@kluedin.co.uk and a member of our team will assist you.

Example scenario

Imagine you’re at your favourite deli you grab your sandwich and head back to work only to discover, they’ve forgotten your favourite salad. You notice on the receipt is a QR code to provide feedback. You scan the QR code with your mobile which directs you to a feedback form. Within minutes of expressing your disappointment you receive a text message saying please accept our sincerest apologies have a complementary sandwich on us. Please show the cashier this text message on your next visit.

Or imagine sitting in the hotel lounge and you notice they do not have your favourite magazine. You complete a SMS survey and let them know. As you head back to your room a concierge hands you your magazine.

These unbelievable levels of service can only be achieved with cutting-edge feedback tools. In a market place where service is the only difference between you and your competition you need the right tools to give you the edge and help you stand out. Our product gives your customers a voice whilst providing real time alerts sent directly to your customer care staff.

If you want to separate yourself from the competition and provide jaw-dropping customer service, use the right tools. You can also use our tools to follow up with customers and give them a survey, providing customers with a real voice delivered directly to the right ears within your company.

Online Reporting

Our powerful online reporting systems features are second to none. We provide this advance reporting technology as part of our business intelligence service for our Customer Experience Management programme.

Using current technology we develop custom made programmes giving you access to your own secure online portal. The features and benefits include the following:
Cloud based and available online 24/7
Drill down options enabling results to be viewed in a variety ways
View actual visit reports and detailed trend analysis
Qualitative and quantitative trending providing consumer insight and business intelligence
Real-time reporting, view completed visits and new overall results within seconds
At a glance you can see how your business is doing measured against company criteria
We design dashboards to your exact requirements
Multi-language support
View your data on a PC, Mac, laptop, tablet or smartphone
An export function to output report data to PDF, Excel or PowerPoint
Our system incorporates sophisticated graphing options to make powerful and colourful visual presentations

At Klued in we provide advanced business intelligence tools, to help empower organisations to make a positive difference to their profitability and operational effectiveness.

Physical Security

Our data centres are hosted in some of the most secure facilities available today in locations that are protected from physical and logical attacks as well as from natural disasters such as earthquakes, fires, floods, etc. To insure your data is always kept safe we employ the following methods: round the clock security, on site video monitoring, controlled entrance, biometric, two-Factor authentication and all the locations of our UK data centres are kept secret.

Network Security

Our network security team and infrastructure helps protect your data against the most sophisticated electronic attacks. All our data centres employ the following: Our network is gated and screened by highly powerful and certified intrusion detection and prevention Systems, applications run inside a secured, sliced-down operating system engineered for security that minimises vulnerabilities and all traffic coming into our servers is automatically scanned for harmful viruses using the latest virus scanning protocols which are updated regularly.

For security reasons we do not provide an extensive list of our security systems, processes and procedures but If you have any security concerns please feel free to ask.

A fast, cost-effective method to get accurate feedback from your customers.