Recent studies have shown that today’s shoppers hate to queue. In fact, the number one cause of customer dissatisfaction in retail is a bad queuing experience. A staggering 56% of customers will not return to a store after a bad queuing experience. If you can move your customers through the checkout process with shorter queue times, you will certainly build more customer loyalty and encourage increased spending.
Our queue management programme was designed to help reduce queue time through the effective and efficient monitoring, optimisation and use of your checkout staff, procedures and customer service representatives.
Improve both customer satisfaction and profitability:
• Improve customer service, increase customer retention and shopping frequency
• Reduce queues, increase shopping time and basket size
• Improve profitability through greater sales
• Optimise staffing costs and deployment of personnel around the store
• Automate and measure queue performance against service and productivity targets
To learn more or for a quote, call us on +44 (0)1865 591269, or contact us via email at: info@kluedin.co.uk and a member of our team will assist you.
"Queue management has become a business imperative. So much so that most major retailers, led by supermarket chains, are now investing in Queue management"