Customer experience and opinion is integral to the success of any business. Therefore, having the ability to monitor and review each dialling in customer is vital to providing a positive phone support service.
Our Support Monitor delivers to your business a simple and effective way to monitor incoming customer calls and identify calls that ended prematurely or with a negative outcome. These calls are then highlighted so they can be reviewed to ensure similar mistakes do not occur going forward.
Finally, the programme also provides overall and individual metrics on the number of issues identified, thus giving you an easy metric to monitor progress.
To learn more or for a quote, call us on +44 (0)1865 591269, or contact us via email at: info@kluedin.co.uk and a member of our team will assist you.
"Provide a support service your customers will not hesitate to use with our support monitor"